aee99 Privacy Policy — Your Data, Protected
This Privacy Policy explains what personal information aee99 collects, how it is used, and the steps we take to keep your data secure on our platform.
aee99 ("we", "us", "our") is committed to protecting the privacy and personal data of every player who registers and uses the aee99 platform at aee99.app. This Privacy Policy describes the categories of personal information we collect, the purposes for which that information is processed, the circumstances in which it may be shared with third parties, and the rights available to you as a data subject. By creating an account on aee99 or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy.
This Policy is written in plain English and is intended to be clear and accessible to all our players in Bangladesh, whether they are accessing aee99 from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or anywhere else in the country. If you have any question about how your data is handled that is not answered in this document, please contact us using the details in the final section of this Policy.
1. Information We Collect
aee99 collects personal information only to the extent necessary to operate the platform, verify player identity, process payments, and comply with applicable legal obligations. The categories of personal data we may collect include:
- Identity and contact information: your full legal name, date of birth, Bangladesh mobile number, and email address, collected at registration and during KYC verification. A valid National ID Card (NID), passport, or driving licence may also be requested to verify your age and identity before withdrawals are processed.
- Financial transaction data: deposit amounts, withdrawal requests, transaction timestamps, and the mobile money wallet identifier (e.g. bKash or Nagad account number) associated with each transaction. aee99 does not store full payment card numbers. All payment data is handled through encrypted channels.
- Device and technical data: IP address, browser type and version, operating system, device model, screen resolution, and session duration, collected automatically when you access the platform. This data is used to optimise platform performance, detect fraud, and resolve technical issues.
- Gameplay and betting history: records of the games played, bet amounts, results, bonus usage, and session activity. This data is retained for regulatory compliance, dispute resolution, responsible gaming monitoring, and improving the platform experience.
- Communications data: records of your interactions with aee99 customer support, including emails, live chat transcripts, and any documents you submit in connection with a support query or dispute. These records are retained to maintain a complete and accurate account history and to improve our support service.
2. How We Use Your Information
aee99 processes personal data only for specific, legitimate purposes. We do not use your data for purposes that are incompatible with those stated below. The lawful bases on which we rely include the performance of our contract with you, compliance with legal obligations, and our legitimate interests in operating a safe and fair gaming platform. The specific purposes for which your data is used are:
- Account creation and management: to register your account, verify your identity, process your login credentials, maintain your account balance and transaction history, and communicate important account-related notices to you.
- Payment processing: to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay and other accepted methods; to verify the source of funds where required; and to investigate and resolve payment disputes.
- Fraud prevention and security: to monitor account activity for signs of fraudulent behaviour, identity theft, money laundering, or other prohibited conduct as defined in our Terms & Conditions; to investigate suspicious transactions; and to protect the integrity of the platform and the interests of all players.
- Responsible gaming: to monitor gameplay patterns for signs of problem gambling; to enforce deposit limits, session limits, and self-exclusion requests activated by the player; and to provide appropriate support and referral information to players who may be at risk.
- Service improvement and personalisation: to analyse aggregated, anonymised usage data in order to improve the platform's performance, content relevance, and user experience. aee99 does not use individual-level behavioural profiling for marketing targeting without your explicit consent.
3. How We Protect Your Data
aee99 implements multiple layers of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, alteration, or disclosure:
4. Sharing Your Information
aee99 does not sell, rent, or trade your personal data to any third party for marketing purposes. Your data may be shared with third parties only in the following strictly limited circumstances:
- Payment service providers: transaction data is shared with bKash, Nagad, Rocket, Upay and any other payment provider you use to process your deposit or withdrawal. These providers receive only the data they need to complete the transaction and are bound by their own privacy and data protection obligations.
- Identity verification and KYC providers: where required to verify your age, identity, or the source of funds, your documents may be shared with a third-party KYC or AML screening provider. These providers act as data processors under our instructions and are contractually bound to handle your data securely.
- Legal and regulatory authorities: aee99 will disclose personal data to law enforcement agencies, courts, or regulatory bodies when required to do so by applicable law, court order, or in connection with an investigation into fraud, money laundering, or other illegal activity involving your account.
- Technical service providers: trusted third-party providers who assist in operating the platform — such as cloud hosting providers, security monitoring services, and analytics tools — may have access to anonymised or pseudonymised data under strict data processing agreements that prohibit them from using the data for any purpose other than providing the contracted service.
No Marketing Sales: aee99 strictly prohibits the sale or rental of personal data to advertising networks, data brokers, or any third party seeking to use your data for their own marketing purposes. We do not participate in cross-site tracking for advertising purposes.
5. Cookies and Tracking Technologies
aee99 uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to gather anonymised analytics data that helps us improve the user experience. Cookies used on aee99 fall into three categories:
- Essential cookies: required for the platform to function. These include session authentication cookies that keep you logged in, security cookies that protect against cross-site request forgery, and load-balancing cookies that ensure stable performance. These cookies cannot be disabled without rendering the platform unusable.
- Functional cookies: remember your preferences such as language setting, responsible gaming limits you have configured, and display preferences. Disabling these cookies will not prevent you from using the platform but may mean that certain personalisation settings are not retained between sessions.
- Analytics cookies: collect anonymised and aggregated data about how users interact with the platform, including which pages are visited most frequently, where users exit the platform, and how long sessions last on average. This data is used to improve platform design and content. It does not identify you personally.
You can manage cookie preferences through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, or be notified when a new cookie is set. Please note that disabling essential cookies will affect your ability to use the platform normally, including logging in and accessing your account balance.
6. Payment Data and Mobile Money
aee99 processes deposits and withdrawals exclusively through established Bangladesh mobile money platforms — bKash, Nagad, Rocket, and Upay — and does not store or handle raw payment card data. When you make a deposit or request a withdrawal, the relevant transaction details (amount, timestamp, and the mobile wallet identifier you provide) are recorded in your account transaction history. This record is maintained for accounting purposes, dispute resolution, and regulatory compliance.
aee99 will never ask you to share your bKash, Nagad, Rocket, or Upay personal identification number (PIN) with aee99 staff at any time. If you ever receive a communication purporting to be from aee99 that requests your mobile wallet PIN, password, or OTP, do not respond and contact aee99 support immediately using the email address in the footer of this site.
7. Your Data Rights
As a user of the aee99 platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us using the details in the final section of this Policy:
- Right of access: you may request a copy of the personal data aee99 holds about you, including your account registration details, transaction history, and communications records. aee99 will respond to a verified access request within 30 days.
- Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected. We will update your data promptly upon receipt of a verified rectification request.
- Right to erasure: you may request that aee99 delete your personal data. This right is subject to our legal obligation to retain certain data for regulatory, AML, or fraud prevention purposes. Where erasure is not possible due to a legal retention obligation, we will inform you of the specific reason.
- Right to restriction: you may request that aee99 restrict the processing of your personal data while a rectification or erasure request is being investigated, or where you have contested the lawfulness of our processing.
- Right to object to marketing: if you have consented to receiving promotional communications from aee99, you may withdraw that consent at any time by contacting support. Following such withdrawal, you will no longer receive promotional emails or messages from aee99, though transactional and account security communications will continue.
To exercise any of the above rights, please send a written request to our support email address listed in the Contact section of this Policy. Please include your registered username and, where applicable, a copy of your identity document so we can verify your identity before processing your request. aee99 will not charge a fee for responding to data rights requests.
8. Data Retention
aee99 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply: account registration data and transaction records are retained for a minimum of 5 years from the date of your last account activity, in order to comply with anti-money laun dering record-keeping obligations; KYC identity documents are retained for the same 5-year minimum period; communications and support records are retained for 2 years from the date of the last interaction; anonymised analytics data has no fixed retention period as it cannot be linked back to an individual.
When your data is no longer required for the purposes for which it was collected and no legal retention obligation applies, aee99 will securely delete or anonymise it in accordance with our internal data destruction procedures. You may request early deletion of your data subject to the retention obligations described above by contacting aee99 support.
9. Children and Minors
aee99 is strictly an adult platform. Access to the platform is prohibited for any person under the age of 21. aee99 does not knowingly collect or process personal data relating to individuals under 21 years of age. If aee99 becomes aware that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account will be permanently closed.
Parental Notice: If you are a parent or guardian and believe that a person under 21 in your care has registered an account on aee99, please contact us immediately using the support email in the footer of this site. We will investigate promptly and take appropriate action including account closure and data deletion.
10. Changes to This Privacy Policy
aee99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the structure of the platform. When material changes are made, registered players will be notified via the email address on their account at least 14 days before the changes take effect. The revised Policy will also be published on this page with an updated effective date.
Your continued use of the aee99 platform after any update to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes to this Policy, you should stop using the platform and contact support to close your account and request deletion of your personal data.
11. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way aee99 handles your personal data, please contact our support team. Our team is available 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6). We will acknowledge your query within 2 business days and aim to resolve all data-related requests within 30 days.
Support email: [email protected] — When contacting us about a data rights request, please include your registered username and a brief description of your request. Do not share your account password or mobile wallet PIN with our support team at any time.
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